PRIVACY

Satva Organic highly respects your privacy. Your privacy is extremely important to us. For complete peace of mind, all the information collected on our web site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned to any third party. Any information you provide will be held with the utmost & thorough care.

COPYRIGHT

All of the material (text, photographs, logos, product names, etc.) on this site is the copyright of Satva Organic and are protected by copyright under the Intellectual Property and Copyright laws of India and other countries. You must not reproduce, frame, adapt, duplicate, copy, retransmit, redistribute, commercially exploit, link to, or otherwise use any of the Content, including pictures, words, and text, without Satva Organic prior written consent. Any failure to comply with these legal requirements will result in swift prosecution.

CANCELLATION POLICY

If the order or the items that you want to cancel have not been shipped yet, you can write to our customer support team on satvaorganic@gmail.com or use the contact us form.

In such cases, the order will be canceled and the money will be refunded to you within 7-10 business days after the cancellation request.

Once the order leaves the warehouse, we have no hold over consignment.

REFUND POLICY

We do not accept returns for Organic Food products and products we sell on the entire website. Please get in touch if you have questions or concerns about your specific item

You can always contact us for any questions at satvaorganic@gmail.com or use the contact us form.

PRODUCT EXCHANGE

Please select your products carefully as we want you to love what you’ve ordered and to have a great shopping experience. Should you change your mind or are not completely satisfied with your delivery please return the unopened item within 7 working days with your receipt for an exchange.

Customers will be responsible for shipping and handling charges so when returning your item for exchange please include a self- addressed pre-paid postal pack for a quick re-delivery. Please ensure when returning your package it is wrapped securely and for your protection, we recommend that you use a recorded delivery service. Please note that if you have purchased your products via one of our stockists you will need to arrange your return or exchange with them directly.

If by rare chance you receive a faulty or damaged product, please contact us immediately so we are able to provide a prompt resolution.

SHIPPING POLICY

Your package will be sent via our preferred shipping partner India wide. Orders will be dispatched within 3-4 business days and delivered within 5-10 business days for major cities and local areas and approx. For very remote locations India-wide, please allow up to 15 days for delivery, there are a small number of postcodes that are considered extremely remote areas which may incur additional charges.

Once your order has been processed for shipping and collected by the courier you will receive a tracking number. Satva Organic holds no responsibility for the failed delivery once it has left our warehouse. If your parcel has not reached you within the time frame outlined above, please contact the courier directly with your tracking number to check on its progress. If you are unable to find your tracking number please contact us. To ensure that your order arrives safely a signature will be required on delivery with our couriers. Our courier delivers between 9 am-5 pm on weekdays. If you (or someone on your behalf) will not be available to sign at your nominated address between 9 am-5 pm

DISCLAIMER

The content on this website is provided in good faith. Our information is accurate and current at the time of print, however, we reserve the right to change any detail on the website at any time.